As a part of Dialogical Organisational Development, Learning culture was introduced in a diary with a focus on enhancing co-ordination within and among departments. The team took a learning task to improve quality standards and improve shelf life of the product. Within 6 months, the shelf life had gone up by 40%, production had increased and wastage of water decreased as shown in the graph below. All this had been achieved without any investment.
Time & Process Management Through Learning Culture
The learning culture was introduced in a Oil Production unit where there was huge delay in transshipment point. The process flow at the transshipment point was receiving raw material and delivering the finished goods after quality checking. The holding time for vehicle was 9 hours and it was slowing down the productive process of the unit at various levels . In one unit, the learning culture was introduced and the other unit continued as earlier. The change after learning culture is evident in the graph.
We did not know this learning culture building exercise will increase our profit – CEO of a diary industry.
“we used to do all the co-ordination but now our junior level subordinates are running the show” – CEO of a manufacturing company
We thought this critical project may take 15days to complete and we were concerned will affect the productivity ,But our employees completed the project within 10 days, yet sustaining the regular production - Head Projects of a Metal Industry
“Earlier we worked more with but less satisfaction, but now we work less but we are satisfied about our result” -employee at a oil manufacturing factory.
I did not realize that our employees were struggling so much due to lack of infrastructure; my priority is to set up the infrastructure asap – Head New acquisition of a Telecom company
An MD said , “I did not know our mangers could develop themselves so fast”
“Enhanced employee cooperation has resulted in timely service for our customers. The was never possible before, no other training has achieved such sustained results for us till date” – Head Service Delivery of a Health Insurance Company